About This Policy
DudeSpin Casino operates the website dudespin-casino-nz.com and provides online gambling services to players in New Zealand. When you use our platform, you share information with us, and we take that responsibility seriously. This Privacy Policy sets out what we collect, why we collect it, how it is used, and what rights you have over your personal information.
This policy applies to all personal information collected through dudespin-casino-nz.com, including during account registration, gameplay, bonus claims, financial transactions, and any contact you make with our support team. It is written to comply with the Privacy Act 2020 (New Zealand) and its 13 Information Privacy Principles, the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and the Gambling Act 2003.
By registering an account or using our services, you acknowledge that you have read this policy and understand how we handle your personal information.
Who We Are
DudeSpin Casino is operated under licence number ALSI-202411077-FI. Our registered address is Level 8/139 Quay Street, Auckland CBD, Auckland 1010, New Zealand. For any privacy-related questions, you can reach us directly:
- Email: support@dudespin-casino-nz.com
- Phone: +64 9 081 7640
- Postal address: Level 8/139 Quay Street, Auckland CBD, Auckland 1010, New Zealand
We are the data controller for personal information collected through our website and services.
What Personal Information We Collect
We only collect information that is necessary for the purposes described in this policy. Collecting information we do not need is not something we do. The types of personal information we may collect include:
Identity and Contact Information
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Copies of government-issued identification documents (such as a New Zealand passport or driver licence)
- Proof of address documents
Account and Financial Information
- Username and encrypted password
- Payment method details (Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, Ethereum and other supported methods)
- Deposit and withdrawal history
- Transaction records and account balances
- Bonus and promotional activity
Gameplay and Behavioural Information
- Game history, session duration, and wagering patterns
- Responsible gambling self-assessments and limit settings
- Interactions with promotions and bonus programmes
Technical Information
- IP address and approximate geolocation
- Browser type and version
- Device information (desktop, mobile or tablet)
- Cookie data and session identifiers
- Referring URL and pages visited on our site
Communications
- Records of any contact you make with our support team via email, phone or live chat
- Feedback, complaints, and dispute records
How We Collect Your Information
Most of your personal information is collected directly from you. This happens when you create an account, complete identity verification, make a deposit or withdrawal, request a bonus, contact customer support, or adjust your responsible gambling settings.
In some circumstances, we may also collect information from third parties. This includes identity verification providers, payment processors, fraud detection services, and publicly available sources. Under the AML/CFT Act 2009, we are legally required to verify your identity before allowing certain financial transactions. These obligations exist regardless of your preferences and cannot be waived.
Technical data such as cookies and device identifiers is collected automatically when you visit our website. For more detail on how we use cookies, please refer to our Cookie Policy.
Why We Use Your Information
Under the Privacy Act 2020, we may only use personal information for the purpose for which it was collected or for a directly related purpose. The following are the specific reasons we hold and process your information:
To Provide and Manage Your Account
We use your registration details to create and maintain your account, verify your eligibility to play (including age verification, as our services are restricted to persons aged 18 and over), process transactions, and deliver the gaming services you have requested.
To Meet Legal and Regulatory Obligations
New Zealand law places specific obligations on us. Under the AML/CFT Act 2009, we must verify your identity, monitor transactions for suspicious activity, and retain certain records. Under the Gambling Act 2003, we must maintain responsible gambling measures. These obligations require us to process and retain your personal information even where you might prefer otherwise.
To Detect and Prevent Fraud and Harm
We review account activity and financial transactions to identify potential fraud, money laundering, multiple account abuse, underage gambling, and other prohibited conduct. This is both a legal requirement and a core part of how we protect the integrity of our platform.
To Support Responsible Gambling
We use gameplay and behavioural data to identify signs of problematic gambling and to enforce self-exclusion requests, deposit limits, and cooling-off periods that you or we have applied to your account.
To Process Payments
Financial information is used to facilitate deposits and withdrawals via your chosen payment method and to maintain accurate transaction records as required by law.
To Communicate With You
We use your contact details to send you account-related notifications, respond to your support requests, and where you have given consent, to send you marketing communications about promotions and offers available at DudeSpin Casino. You can withdraw marketing consent at any time.
To Improve Our Services
Aggregated and anonymised data about how players interact with our platform helps us improve game selection, website performance, and user experience. This analysis does not identify you personally.
Legal Basis for Processing
New Zealand privacy law does not require a formal “legal basis” in the same way as some overseas frameworks, but we want to be clear about why we are entitled to process each category of your information:
- Contract: Processing necessary to provide you with the services you have signed up for.
- Legal obligation: Processing required by the AML/CFT Act 2009, the Gambling Act 2003, and other applicable New Zealand laws.
- Legitimate interests: Processing for fraud prevention, security, and service improvement, provided this does not override your privacy interests.
- Consent: Processing for marketing communications, which requires your active opt-in and can be withdrawn at any time.
Sharing Your Information
We do not sell your personal information to third parties. We share information only where it is necessary to operate our services or meet legal requirements.
Service Providers
We work with a range of companies that help us deliver our services. These include identity verification providers, payment processors, game software providers (such as Evolution, Play’n Go, PG Soft, Pragmatic Play, Spribe and others), cloud hosting providers, cybersecurity firms, and customer support tools. These providers act on our instructions and are required to handle your data securely and only for the purpose we specify.
Regulatory and Law Enforcement Bodies
We are required to report certain activity to the New Zealand Police Financial Intelligence Unit and other authorities under the AML/CFT Act 2009. We may also share information in response to a lawful request from a court, regulator, or law enforcement agency.
Responsible Gambling Organisations
Where necessary for harm prevention, we may communicate with organisations such as Gambling Therapy or GambleAware to support players who are at risk.
Business Transfers
If DudeSpin Casino is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you before any such transfer and before your information becomes subject to a different privacy policy.
Overseas Transfers of Information
Some of the third-party service providers we work with are based outside New Zealand. Where your information is transferred overseas, we take steps to ensure it receives a comparable level of protection to that required under the Privacy Act 2020. This may include contractual terms or relying on the recipient country’s privacy protections being comparable to those in New Zealand.
If you would like to know more about the specific countries to which your information may be transferred, please contact us at support@dudespin-casino-nz.com.
How We Store and Protect Your Information
We use a combination of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and loss. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive data at rest, including payment information
- Access controls that limit which staff members can view personal information
- Regular security assessments and monitoring
- Secure data centres with physical access restrictions
No online service can guarantee absolute security. If you suspect unauthorised access to your account, contact us immediately at support@dudespin-casino-nz.com or call +64 9 081 7640.
How Long We Keep Your Information
We retain personal information for as long as your account is active and for a period afterwards as required by law. Under the AML/CFT Act 2009, transaction records and identity verification documents must be retained for a minimum of five years following the end of the business relationship. Other records may be kept for longer where there is a legitimate reason to do so, such as an unresolved dispute or a regulatory investigation.
When information is no longer required, we securely destroy or anonymise it.
Cookies and Tracking Technologies
DudeSpin Casino uses cookies and similar technologies to operate our website, remember your preferences, and understand how players use our platform. Some cookies are strictly necessary for the site to function; others are used for analytics and marketing purposes and require your consent.
You can manage cookie preferences through your browser settings or through our cookie consent tool. Blocking certain cookies may affect your ability to use some features of the site. For a full explanation of the cookies we use and how to control them, please see our Cookie Policy.
Marketing Communications
If you opt in during registration or at any point thereafter, we may send you emails or SMS messages about promotions, bonuses, and offers at DudeSpin Casino. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send, by updating your account preferences, or by contacting our support team.
Withdrawing consent for marketing will not affect the ongoing processing of your information for account management, legal compliance, or other purposes described in this policy.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives you specific rights in relation to your personal information held by us. These rights are not absolute and may be limited in certain circumstances, including where legal obligations require us to retain information regardless of your request.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will respond to access requests within 20 working days. We may ask you to verify your identity before releasing any information.
Right to Correction
If you believe that information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. Where we disagree that correction is warranted, we will attach a statement of your view to the record.
Right to Complain
If you believe we have breached the Privacy Act 2020, you have the right to make a complaint to us in the first instance. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at www.privacy.org.nz.
Right to Withdraw Consent
Where our processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without penalty.
To exercise any of these rights, contact us at support@dudespin-casino-nz.com or visit our Contact Us page.
Responsible Gambling and Sensitive Data
Information relating to your gambling behaviour, self-exclusion requests, deposit limits, and interactions with our responsible gambling tools is treated with additional care. This information is used only to protect your wellbeing, enforce the restrictions you or we have applied, and meet our obligations under the Gambling Act 2003. It is not used for marketing purposes and is accessible only to staff with a legitimate need.
If you have concerns about your gambling, you can contact our support team at any time to set limits or request self-exclusion. Free confidential support is also available through:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- 0800 664 262 (free helpline, available 24/7)
- Gambling Therapy: www.gamblingtherapy.org
Children and Minors
DudeSpin Casino services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal information, we will close the account and delete the information as soon as practicable. If you believe a minor has accessed our services, please notify us immediately at support@dudespin-casino-nz.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practice. When we make material changes, we will notify you by email or by displaying a prominent notice on our website. Continued use of our services after any changes take effect constitutes your acceptance of the updated policy. We encourage you to check this page periodically.
Contact and Complaints
If you have questions about how we handle your personal information, or if you wish to make an access or correction request, please get in touch:
- Email: support@dudespin-casino-nz.com
- Phone: +64 9 081 7640
- Post: Privacy Officer, DudeSpin Casino, Level 8/139 Quay Street, Auckland CBD, Auckland 1010, New Zealand
- Online: Contact Us page
We aim to acknowledge all privacy enquiries within 5 working days and to resolve them within 20 working days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.